Shipping Policy

Last Updated: June 2026

Thank you for shopping with Ascendra. We are committed to providing a smooth and reliable shopping experience.

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.

Shipping Time

Estimated delivery time for orders is:

• Metro Cities: 3–7 business days

• Other Locations: 5–10 business days

Delivery times may vary depending on your location and unforeseen circumstances.

Shipping Charges

We offer Free Shipping on selected products. Any applicable shipping charges will be displayed during checkout before payment.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and locations.

Order Tracking

Once your order has been shipped, you will receive a confirmation message containing tracking details, allowing you to monitor the status of your package.

Delays

Although we strive to deliver orders within the estimated time frame, delays may occur due to weather conditions, logistics issues, public holidays, or other unforeseen events. We appreciate your patience and understanding.

Incorrect Address

Customers are responsible for providing accurate shipping information. Ascendra is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided at checkout.

Damaged or Lost Packages

If your order arrives damaged or if you experience any issues with delivery, please contact our support team within 48 hours of receiving your order. We will do our best to resolve the issue promptly.

Contact Us

For any questions regarding shipping, please contact us at:

Email: Jainradha026@gmail.com

Buisness Contact Number: 9810355611

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)